Shipping Policy

Shipping Carriers

We ship through a network of reliable carriers, including USPS, DHL, EMS, and local postal services, to ensure your package arrives safely and on time.

Order Processing

• Orders are processed after payment confirmation.
  
• Processing takes place on business days only (Monday-Friday, EST).
  
• Cut-off time: Orders placed after 5:00 PM EST will be processed on the next business day.
  

Note: We do not process or ship orders on these U.S. federal holidays:

• New Year’s Day
  
• Presidents’ Day
  
• Memorial Day
  
• Independence Day
  
• Labor Day
  
• Thanksgiving Day
  
• Christmas Day

Delivery Estimates & Shipping Rates

Total delivery time = Handling Time + Transit Time
Delivery times are estimates, not guaranteed.

Tracking Your Order

• A confirmation email is sent once your order is placed.
  
• Within 1 – 2 business days, a second email with tracking info will follow.
  
• Tracking updates may take 3 – 7 business days to appear in the system.
  
• If your package is delayed past the estimated arrival, please contact us for help.
  

Personalized Orders

Customized orders may need additional processing time depending on design complexity. We’ll ensure every personalized piece meets quality standards.

Shipping Restrictions

Currently, we do not ship to:

• Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
  
• APO/FPO addresses
  
• International destinations
  

Address Accuracy & Returns

• Please double-check your shipping details before placing your order.
  
• We are not responsible for delivery delays, lost items, or returns due to incorrect addresses.
  
• If an order is returned, a re-shipping fee will apply.
  
• Parcels returned and unclaimed may be disposed of without refund.
  

For any inquiries regarding shipping, delivery timelines, or order issues, please contact our support team at support@bybaylee.com. We are committed to responding to all emails within 48 business hours.

From the moment you place your order to the day it arrives at your door, we’re committed to making your shopping experience seamless, reliable, and transparent. This policy outlines how we handle shipping so you know exactly what to expect at each stage.